Privacy Policy — How jaiy9 Protects Your Personal Data

Section 01

Introduction & Scope

This Privacy Policy ("Policy") describes how jaiy9 ("we", "us", "our", or "the Platform"), accessible at https://jaiy9.io, collects, uses, stores, shares, and protects the personal data of all individuals who access or use our platform, including registered account holders, visitors who browse without registering, and any person who contacts our support team.

This Policy applies to all data processing activities carried out by jaiy9 in connection with the operation of our online casino, sports betting services, promotional activities, customer support functions, and all associated digital communications including email, SMS, and in-platform messaging.

By creating a jaiy9 account, making a deposit, or otherwise using any service provided by jaiy9, you acknowledge that you have read, understood, and agree to the data practices described in this Policy. This Privacy Policy forms part of our Terms & Conditions and should be read alongside that document.

Section 02

Data Controller

jaiy9 acts as the data controller in respect of the personal data collected through the jaiy9 platform. As data controller, jaiy9 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

All enquiries relating to this Privacy Policy, including requests to exercise your data rights, should be directed to our support team using the contact details provided in Section 14 of this Policy. We aim to acknowledge all privacy-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and to provide a full response within 30 calendar days.

Section 03

Data We Collect

The personal data we collect about you depends on how you interact with the jaiy9 platform. The following table summarises the categories of data collected, the specific data points within each category, and the primary reason for collection:

Data You Provide Directly. This includes all information you submit during account registration, identity verification, deposit or withdrawal requests, bonus claim forms, support tickets, and any other interaction where you voluntarily provide information to jaiy9.

Data Collected Automatically. When you access the jaiy9 platform, our servers automatically record certain technical data including your IP address, device identifiers, browser type and version, operating system, referring URLs, pages viewed, and the time and duration of your visit. This data is collected through standard server logs and, where applicable, cookies (see Section 08).

Data Received from Third Parties. We may receive data about you from third-party identity verification services, fraud prevention databases, and payment processors where this is necessary to verify your identity, process your transactions, or protect the integrity of the platform.

Section 04

How We Use Your Data

jaiy9 uses the personal data we collect for the following specific purposes:

• Account Creation and Management: To create, maintain, and administer your jaiy9 account, including processing your registration, verifying your identity and age, and maintaining accurate account records.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), to verify that payment accounts are registered in your name, and to maintain transaction records for financial compliance purposes.
• Platform Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions. Technical data and usage data are central to our security monitoring systems.
• Responsible Gaming: To monitor betting patterns, deposit frequency, session duration, and other behavioural indicators that may suggest a player is experiencing gambling-related harm. This monitoring is protective in nature and enables our team to proactively reach out to players who may benefit from our responsible gaming tools.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other legal obligations. This may include retaining transaction records for a defined period and reporting suspicious activity where required by law.
• Customer Support: To respond to your support enquiries, investigate complaints, resolve disputes regarding bets or account actions, and improve the quality of our customer service operations.
• Service Communications: To send you transactional communications relating to your account, including deposit confirmations, withdrawal notifications, bonus activations, identity verification requests, and security alerts. These communications are not optional — they are integral to the safe operation of your account.
• Platform Improvement: To analyse aggregate usage patterns, identify areas for platform improvement, optimise game performance, and improve the overall user experience. This analysis uses anonymised or pseudonymised data wherever possible.
• Promotional Communications (with consent): Where you have provided explicit consent, we may send you information about promotions, bonuses, and new features available on jaiy9. You may withdraw this consent at any time by contacting support at jaiy9.io.

Section 05

Legal Basis for Processing

jaiy9 processes your personal data under the following legal bases, depending on the specific purpose of the processing:

• Contract Performance: Processing that is necessary for the performance of our contract with you — including account management, payment processing, game access, and customer support — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing that is required to comply with applicable laws — including KYC/AML obligations, record retention requirements, and the reporting of suspicious activity — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement is based on our legitimate interests as a platform operator, provided those interests are not overridden by your privacy rights.
• Consent: Processing for optional promotional communications is carried out only where you have provided clear, informed, and freely given consent. You have the right to withdraw that consent at any time without detriment to your account.

Section 06

Data Sharing & Disclosure

jaiy9 does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment Processors: We share relevant financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard solely for the purpose of processing your deposit and withdrawal transactions.
• Identity Verification Providers: We share identity and document data with third-party KYC verification services to confirm your identity, verify your age, and screen against sanctions and fraud databases.
• Game Technology Providers: Game suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical session data necessary to deliver game content to your device. These providers are bound by strict data processing agreements.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where we believe in good faith that such disclosure is necessary to protect the rights, safety, or security of jaiy9, our users, or third parties.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jaiy9's business, your personal data may be transferred to the acquiring entity. We will notify you via email if such a transfer results in a material change to the way your data is handled.

Section 07

Data Retention

jaiy9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where deletion is technically constrained by backup systems, data is isolated from active processing until it can be permanently removed.

Section 08

Cookies & Tracking Technologies

jaiy9 uses cookies and similar technologies to operate the platform effectively and to provide you with a consistent user experience. A cookie is a small text file placed on your device by a web server. The cookies used by jaiy9 fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your authentication state, and enable secure navigation between pages. You cannot opt out of strictly necessary cookies without ceasing to use the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and recently viewed games — so that you do not need to re-enter them on each visit. They are not used for tracking across third-party sites.
• Analytical Cookies: We use internal analytics to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is collected in aggregate and anonymised form and is not linked to individual user profiles.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, including bot traffic, credential stuffing attempts, and suspicious login patterns.

jaiy9 does not use third-party behavioural advertising cookies. We do not place tracking pixels for social media retargeting or external advertising networks on any page of the jaiy9 platform.

You may control cookie settings through your browser. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is placed. Please note that disabling functional or session cookies may impair your ability to use certain features of the jaiy9 platform.

Section 09

Security Measures

jaiy9 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes:

• Encryption in Transit: All data transmitted between your browser or mobile device and the jaiy9 platform is protected by 256-bit SSL/TLS encryption. Our platform enforces HTTPS on all pages and rejects unencrypted connections.
• Encryption at Rest: Sensitive stored data — including identity documents, payment method details, and account credentials — is encrypted at rest using industry-standard algorithms. Encryption keys are stored separately from the encrypted data.
• Access Controls: Access to personal data within jaiy9's internal systems is restricted on a strict need-to-know basis. Staff access is authenticated using multi-factor authentication, and all access events are logged and regularly audited.
• Vulnerability Management: jaiy9 conducts regular security assessments including penetration testing, vulnerability scanning, and code review to identify and remediate security weaknesses before they can be exploited.
• Incident Response: jaiy9 maintains a documented data breach response procedure. In the event of a confirmed data breach affecting your personal data, we will notify you without undue delay — and within 72 hours where feasible — providing details of the nature of the breach and the steps taken to address it.

While jaiy9 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

Section 10

Your Privacy Rights

As a jaiy9 user, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at support at jaiy9.io with your full name, registered email address, and a clear description of your request.

• Right of Access: You have the right to request a copy of the personal data jaiy9 holds about you, along with information about how it is being used. We will provide this information within 30 days of receiving your request.
• Right to Rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through your account settings; for identity document updates, please contact support.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you believe processing has been unlawful. Note that we may be required to retain certain data for legal and regulatory compliance purposes even following a deletion request.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. We will assess your objection and cease the processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time without penalty. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Section 11

Protection of Minors

jaiy9 is strictly an adult platform. We do not knowingly collect or process personal data from any individual under the age of 21. Our registration process includes mandatory age declaration, and we conduct identity verification checks to confirm the age of account holders where required.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered an account with jaiy9 or submitted personal data to us, please contact our support team immediately at support at jaiy9.io.

We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. A variety of reputable parental control tools are available that can restrict access to gambling-related websites across all devices in the household.

Section 12

International Data Transfers

jaiy9 primarily serves players based in Bangladesh and processes data within the region where possible. However, some of our trusted third-party service providers — including identity verification providers and game technology suppliers — operate internationally and may process your data in other jurisdictions.

Where personal data is transferred outside of Bangladesh to a third-party processor, jaiy9 takes steps to ensure that appropriate safeguards are in place to protect your data. These safeguards may include standard contractual clauses, processor-binding corporate rules, or transfers to jurisdictions that provide an adequate level of data protection as assessed by relevant standards.

By using the jaiy9 platform, you acknowledge that your personal data may be processed in jurisdictions outside Bangladesh as described in this section. jaiy9 will always ensure that such transfers are governed by appropriate data protection agreements and that the level of protection afforded to your data is not materially lower than the standards described in this Policy.

Section 13

Changes to This Privacy Policy

jaiy9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, we will notify registered users via email to the address on file and/or by displaying a prominent notice on the platform for a period of no less than fourteen (14) days prior to the changes taking effect.

The version number and effective date displayed in the header of this document indicate the current version in force. We encourage you to review this Policy periodically to stay informed about how jaiy9 is protecting your data. Your continued use of the platform after an updated Policy takes effect constitutes your acceptance of the updated terms.

Previous versions of this Privacy Policy are available on request by contacting support at jaiy9.io.

Section 14

Contact & Data Rights Requests

For all privacy-related enquiries — including requests to exercise your data rights, questions about this Policy, or concerns about how your personal data is being handled — please contact our support team using the details below.

Support Email: support at jaiy9.io (plain text — not a clickable link)

Support Hours: 24 hours a day, 7 days a week, 365 days a year

Response Time: Initial acknowledgement within 48 hours; full response within 30 calendar days (Bangladesh Standard Time, UTC+6)

Service Area: Serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and all regions of Bangladesh.